Holiday Season (Nov-Dec) FAQs
For information about our Size Adjustment/Exchange/Return Policy, click here.
DECEMBER 2018 JANETJEWELRY DEADLINES:
LAST DAY TO ORDER CUSTOMIZED JEWELRY (stamped letters/numbers): FRIDAY, 12/7/2018
LAST DAY TO ORDER ALL ONLINE ORDERS: THURSDAY, 12/20/2018
***I will be leaving NYC on 12/24/18, and therefore, the online store will go into vacation mode at midnight, 12/20/18!
When is it too late to order jewelry for Christmas? It depends on the item(s) that you order. I try to make the more popular ones in advance as much as possible to clear up time for me to make the customized jewelry (see deadlines above), but please remember: all JanetJewelry pieces are handcrafted in New York by me, Janet, and I only have 2 hands! In the USA, we use USPS Priority Mail (2-3 days), but the post office sometimes slows down during the holidays, and *once it leaves my studio, I will email you the delivery confirmation number so that you can track it online, but I cannot take responsibility for their service.* In the past few years, they've been surprisingly fast in general, and I have confidence in their services.
When is it too late to order customized jewelry? The deadline to order customized jewelry (custom letters/numbers) is FRIDAY, 12/7/2018.
When is the LAST DAY that I can place an order? The LAST DAY that you can order for 2015 is THURSDAY, DECEMBER 20, 2018! I cannot guarantee that your order will be received by the giftee by 12/25, but it will go out before the 12/23 along with a delivery confirmation number, in case you need "proof" that you ordered something for someone *before* the 24th! I will be closing the online store for orders on 12/20/18 midnight EST, and I will go on my holiday break with my kids until 1/6/19. Thanks for your understanding about this. Family time is very important to me!
Do you have Express Mail as a Shipping and Handling option? Yes, but only for the Domestic USA orders! We can send out your order via the USPS Express Mail Service, which is overnight to most cities, 2nd day to Hawaii, Alaska, and non-urban areas of the USA. Please note, however, that this option is more expensive (starts at $21.95), and it is overnight/2nd day FROM THE DAY THAT IT LEAVES OUR STUDIO in NYC. Depending on your order (see janetjewelry.com Express Service, below), it may not be worth the additional cost, but it is totally up to you. Express Mail Packages (just like the Priority packages) can be tracked online.
What's my other option in the USA? With the Regular S&H ($6.95 flat rate, FREE on all orders over $100!), I mail packages via the USPS Priority Mail! It usually takes 2-3 days from the day that it is mailed from NYC to urban areas, 3 days to Hawaii, Alaska, and non-urban mainland USA. HOWEVER, the US Postal System slows down unpredictably during the Holiday Season!!! Once the jewelry leaves my studio, I cannot be held accountable for your package! I will email you a Delivery Confirmation Number as soon as your package is sent so that you can TRACK IT ONLINE if you wish.
Do you have S & H options for International Orders? Sorry, we don't. We send all International Orders via USPS Global Priority Mail, which is available to many countries, but NOT ALL. To check a country in question, please check out the United States Postal Service website:http://www.usps.com. If Global Priority is unavailable, I will mail it via USPS Parcel Post.
Do certain items take longer/shorter to leave your studio? Yes! All items that are custom made to order, like the Significant Others' Rings, and the Girl Tag Necklaces, etc, will take longer. If it's just a chain length or bead color, it won't take as long.
I want to send your jewelry directly to some of my friends and/or family. How can I send your jewelry to several addresses? Sorry for the inconvenience, but you must fill out a separate order for each address. This is the only way that I can ensure that the right present goes to the right person/address, and it is the only way that I can afford to keep the S & H at its low rate.
When we send an order out to a person/address that is different from the billing name/address, we send it out as a gift. This means, that we send the gift with a packing slip marked "Gift," and will include the name of the sender, and we will exclude the price. The bill will be mailed to you separately.
If you'd like to add a personalized message to the gift receiver, we will handwrite a message for you, free of charge. Please EMAIL ME for this option IMMEDIATELY after placing your order, and write your order number as part of the subject title.
Do you have giftboxes? Yes, free of charge! I put a little janetjewelry.com tag on each item, wrap them individually in anti-tarnish tissue, and package all my jewelry in really cool, 100% recycled cardboard boxes (which are covered with 100% recycled paper) janetjewelry.com gift boxes. Each box is wrapped in your choice of ribbon color, so it's ready to give away! If you order more than one item in your order, I will put post-it notes indicating which box has what inside.
Since you don't have a big warehouse full of stuff, what if I order something that you don't have in stock? I update my site regularly, so if I run out of something (a part that I don't make, i.e. a specific crystal color, Italian Glass, etc), I try my best to post it online that day. If you already placed the order beforehand (i.e. I do sleep), I will let you know right away via email, and I will give you an approximate date as to when I will have it. At that time, you have the option to wait, to make changes to your order, or to cancel the order.
Do you have Gift Certificates? Yes!
What if I received JanetJewelry as a gift and I need to adjust the size? Please refer to our "Shipping & Returns" for details on exchanges and returns. I do free size adjustments on all JanetJewelry pieces--we want you to be happy with your JanetJewelry!