How do you mail things to countries other than the USA and how long does it take? To most countries (where available), I send things via USPS (United States Postal Servicee) Global Priority Mail. Once I make the jewelry (see regular FAQs regarding the jewelry timetable) and take it to the US Post Office, it takes about 4-6 days to get to most countries. To see if Global Priority is available in your country, please look at their Country Listing. (If there is an * in the second to right column, it is available.) If it's not available, I will mail it USPS Parcel Post. That takes approximately 5-8 days.
Can I track international packages online? Sorry, but international packages via the USPS cannot be tracked online. This is because each country uses a different tracking system, so once it leaves the United States, the Postal Service in your country takes over and delivers it to you.
Why the price difference for Canada? Why do they have the "First Class to Canda" option? As our neighbor, the USPS has cheaper mail rates to Canada than it does for countries, so I extend the same service to Canadians.
Do you pack the box differently for International orders? The inside of the content remains the same: you'll have all the jewelry sent to you in janetjewelry.com giftboxes, the packing slip and receipt of your order, janetjewelry postcards, and a thank you card from me! Only the outside packaging will be different due to the different packaging the USPS has for Global Priority. If it is sent via USPS Parcel Post, I will send it in a brown envelope or box.
What about taxes? You will not be charged any US Sales Tax. However, once the package is mailed out, you are responsible for any taxes (if applicable) that your country's Customs may make you pay.
Can I send you a check, or do you only take Credit Card orders for International customers? For International Orders, I ONLY ACCEPT CREDIT CARD PAYMENTS! This is because all the items on my website are calculated in US$, and when you send a check from other countries, it pays me in whatever currency you write your check in, which leaves me with a currency exchange problem. To avoid this, I only accept Credit Card orders online.
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JANET STERLING SILVER DESIGN IS LOCATED AT 236 WEST 15TH ST. (EAST STORE)
PHONE/FAX: 646.638.2824 EMAIL: JANET@JANETJEWELRY.COM
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